Exchange & Return Policy
We hope you love your ASNOWERA purchase but if not, we’re happy to help.
Return Window
You may return or exchange items within 28 days from the date of delivery.
Eligibility
To be eligible for a return, items must be:
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Unworn, unwashed, and in original condition
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With all original tags and packaging intact
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Not marked as “Final Sale” or “Non-Returnable”
How to Start a Return
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Email our team at info@asnowera.co.uk with your Order ID and the reason for return.
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Once approved, we’ll provide you with the return instructions and return address.
Return Address (UK Warehouse)
ASNOWERA Returns Department
(Insert your UK warehouse or office address here)
Return Postage
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Customers are responsible for the return postage cost, unless the item is faulty or incorrect.
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If you received a damaged or wrong item, ASNOWERA will cover the return shipping and send a replacement or full refund.
Refunds
Once your returned item is received and inspected, a refund will be processed to your original payment method within 5–7 business days.
You’ll receive a confirmation email when your refund has been issued.
Exchanges
If you’d like to exchange your item for a different size or colour, please mention this in your email to info@asnowera.co.uk. Exchanges are subject to availability.